---
title: "SMS Notifications"
slug: "sms-notifications"
updated: 2024-05-15T17:34:29Z
published: 2024-05-15T17:34:29Z
canonical: "docs.sightmachine.com/sms-notifications"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sightmachine.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SMS Notifications

### Enablement

In order to be able to use SMS notifications you must have enabled in your environment, the following feature flags:

- Alerting
- Alerts via SMS

![](https://cdn.us.document360.io/c65001f1-30e3-4f1d-b335-57abf64ebd31/Images/Documentation/Screenshot 2024-05-15 at 10.19.00 AM.png)

### Configuration

#### 1- Add Phone Number

- Users are required to add their phone number on their profile page to be able to become a recipient for SMS alerts
- Phone numbers have to be formatted as XXX-XXX-XXXX
- **⚠️Do not include international code**

![](https://lh7-us.googleusercontent.com/ZZSYV-S6qP-4vOMxOgr8vz5JH7dmowpvSrCwWSDCVXJhg3cS4ZyFcxlsdYk3qoZRJuit90XbfJ9KbYt20QIlKMeW72d8nU74qe9sxlaNDPBgKa6DwU_-SVKruy-PU53Ab8mCctUP65V6EsKMn2RWanw)

#### 2- SMS Recipients

- #### For any existing or new alert, users that have a phone number can be assigned as recipients using SMS.
- #### To make filtering easier, recipients list include a filter to be able to see all available SMS recipients.

![](https://lh7-us.googleusercontent.com/tV9UX6dmtk6YlI3sSYZQXFQD8pB8K4lH9L6CZkHHmuQ90v4YlRZDsul2VFy01uVO-Yjnd9exmApliIDblM54oua2lOMZlRVjkEWDOQPtCUksEu6-2VCKYluFry-QMpJONtzLs6FjDUxhJX21WljMpHA)

#### 3- Add Recipient to Alert

- #### Finally, you can select the users you want to add as recipients for the alert
- #### SMS recipients will have their phone number listed underneath their name, as opposed to email recipients that will have their email instead.

![](https://lh7-us.googleusercontent.com/ZC3ntxE4hyRDu0zUf4Nk1NUYjG-Krr9HQOV8eN_MPm6lXGXlaTIoC6k32MptAWep4CbZNXT8ASk1-dCluFtkrZbagwizkh-fcLsZXhmJjOJ1dcMpF9fRTtufLRlR__Lg6OA0cs_ZAAT4R2Rrnf7TXW0)

#### 4- Anatomy of the Alert

- #### Title indicating that it’s a Sight Machine alert
- #### The name of the alert
- #### A short prompt indicating urgency
- #### Link to alert details

### FAQ

##### **Which alerts are supported?**

- You can use SMS in all types of alerts (Pipeline Source Monitoring, SPC, Data Latency and KPI)

  

**Which phone numbers are currently supported to receive SMS notifications?**

- Only US and Canada phone numbers

  

**Are we validating phone numbers?**

- No, at the moment we are just validating the format but not if the phone number actually exists.

  

**Can we customize the alert SMS message?**

- No, the message content is the same and cannot be modified per customer and/or per user

  

**Can I configure both email and SMS notifications for the same person?**

- Yes. The email and SMS notifications must be configured separately.

  

**Are there any limitations?**

- SMS messages are limited to 160 characters

  

**Where are notifications coming from?**

- All SMS will come from Sight Machines’s phone number **(877) 589-0703**