SMS Notifications

Enablement

In order to be able to use SMS notifications you must have enabled in your environment, the following feature flags:

• Alerting

• Alerts via SMS

Configuration

1- Add Phone Number

• Users are required to add their phone number on their profile page to be able to become a recipient for SMS alerts 

• Phone numbers have to be formatted as XXX-XXX-XXXX

• ⚠️Do not include international code

2- SMS Recipients

• For any existing or new alert, users that have a phone number can be assigned as recipients using SMS.

• To make filtering easier, recipients list include a filter to be able to see all available SMS recipients.

  

3- Add Recipient to Alert

• Finally, you can select the users you want to add as recipients for the alert

• SMS recipients will have their phone number listed underneath their name, as opposed to email recipients that will have their email instead.

4- Anatomy of the Alert

• Title indicating that it’s a Sight Machine alert

• The name of the alert

• A short prompt indicating urgency

• Link to alert details

FAQ

Which alerts are supported?

• You can use SMS in all types of alerts (Pipeline Source Monitoring, SPC, Data Latency and KPI)

Which phone numbers are currently supported to receive SMS notifications?

• Only US and Canada phone numbers

Are we validating phone numbers?

• No, at the moment we are just validating the format but not if the phone number actually exists.

Can we customize the alert SMS message?

•  No, the message content is the same and cannot be modified per customer and/or per user 

Can I configure both email and SMS notifications for the same person?

• Yes. The email and SMS notifications must be configured separately.

Are there any limitations?

• SMS messages are limited to 160 characters

Where are notifications coming from?

• All SMS will come from Sight Machines’s phone number (877) 589-0703